Oncor Outage Map: Check Power Status & Report Outages

Oncor's outage map (stormcenter.oncor.com) shows real-time power outages across North, Central, and West Texas. The map displays affected areas, number of customers without power, and estimated restoration times.

What the map shows:
- Color-coded outage severity by area
- Number of customers affected per zone
- Cause of outage (storm, equipment, scheduled maintenance)
- Estimated time of restoration (ETR)
- Crew status and deployment

Oncor is the largest TDU in Texas, delivering electricity to over 3.7 million meters across 400+ cities. Oncor does not sell electricity—your REP (Reliant, TXU, Gexa, etc.) handles billing. But Oncor owns the wires and fixes outages regardless of which REP you use.

Report outages directly to Oncor, not your REP. Your retail provider cannot dispatch repair crews—only your TDU can.

Three ways to report:
1. Online: stormcenter.oncor.com
2. Phone: Call 1-888-313-4747 (24/7 automated system)
3. Text: Text OUT to 66267 (ONCOR) from your registered mobile number

Before you call, check:
- Your breaker panel for tripped circuits
- Whether neighbors also lost power (widespread vs. individual)
- For downed power lines—call 911 first, then Oncor

Oncor's automated system confirms your outage report and provides an initial restoration estimate. During major storms, phone lines get overwhelmed. The text system and online map are faster alternatives.

Oncor's Estimated Time of Restoration (ETR) updates as crews assess damage. Initial estimates are rough—expect them to shift.

Typical restoration timelines:
- Equipment failure (single transformer): 2-4 hours
- Thunderstorm damage: 4-12 hours
- Ice storm or tornado: 24-72 hours
- Major hurricane/winter storm: 3-7+ days

How Oncor prioritizes repairs:
1. Downed power lines and safety hazards
2. Transmission lines (serve thousands of customers)
3. Distribution feeders (serve neighborhoods)
4. Individual service lines (serve single homes)

This means your neighbor's power may return before yours even though you are on the same street. Different circuits, different repair sequence. The outage map reflects these priorities in real time.

Oncor Electric Delivery serves the largest territory in the Texas deregulated market. If you live in the DFW metroplex, there is a strong chance Oncor is your TDU.

Major cities in Oncor territory:
- Dallas, Fort Worth, Arlington, Plano, Irving
- Garland, Grand Prairie, Mesquite, Carrollton
- Denton, Waco, Midland, Odessa, Richardson

Not sure if Oncor is your TDU? Enter your ZIP code at ElectricRates.org. The system identifies your TDU automatically and shows available electricity plans.

Important: Oncor delivers electricity but does not sell it. You choose your REP (retail provider) for billing and rates. Switching REPs does not change your TDU. Oncor's delivery charges ($4.23/month base + ~5.6¢/kWh) appear on every bill regardless of provider.

Texas storms knock out power regularly. A few hours of preparation saves days of frustration.

Before storm season:
- Download the Oncor mobile app for push notifications
- Register your phone number at oncor.com for text alerts
- Bookmark stormcenter.oncor.com on your phone
- Charge portable battery packs and flashlights

During a storm:
- Stay away from downed power lines (always assume they are live)
- Report outages via text (fastest during major events)
- Turn off large appliances to prevent a power surge when electricity returns
- Keep freezer doors closed—food stays frozen 24-48 hours in a full freezer

After power returns: Wait 10-15 minutes before turning on major appliances. Gradual restart prevents circuit overload.

Confusion about who to contact is the number one frustration during outages. Here is the rule:

Call Oncor (1-888-313-4747) for:
- Power outages
- Downed power lines
- Flickering lights or voltage issues
- Smart Meter problems
- New service connections and disconnections

Call your REP for:
- Billing questions and disputes
- Rate changes and plan renewals
- Account setup or cancellation
- Payment arrangements

Your REP cannot fix an outage. Oncor cannot change your rate. Knowing which company handles what saves time when you need help fast.

Not sure who your REP is? Check your electric bill header or search by address at ElectricRates.org.